Explore Group Terms and Conditions:
- All tours are subject to weather conditions and a minimum number of passenger bookings
- Explore Group reserves the right to cancel or change all tours at any time and offer an alternative product or tour if we cannot operate the tour originally booked
- Explore Group takes no liability or responsibility for the illness, injury or death of any passenger on board the vessel or during a tour
- Explore Group takes no liability or responsibility for the loss of personal property on board the vessel or during a tour
- All passengers must comply with any instructions given by crew on the vessel or during a tour
- The company reserves the right to refuse to carry any passenger, luggage or goods without reason
- All passengers must only consume alcoholic beverages that have been purchased or supplied on board the vessel
- No liability is taken by the company for any loss, damage or inconvenience caused by the cancellation or change to any tour
- Explore Group takes no liability or responsibility for guests connecting travel arrangements to/from Hamilton Island on the day of their tour
- Age restrictions for each must be strictly adhered to. Explore Group reserve the right to refuse guests if they do not fit within the outlined age requirements
Explore Group Cancellation Policy:
- Bookings made within 24 hours of departure are confirmed
- Cancellations made more than 48 hours prior to departure will not incur a cancellation fee
- Cancellations made between 48 and 24 hours prior to departure will incur a 50% cancellation fee
- Cancellations on the day of tour or no shows will result in 100% charge
- In the event that Explore Group cancels the tour you will be offered a full refund or an alternate date of travel
- These conditions also apply for transferring tour dates
Special Offer Terms & Conditions:
Half Price Sunset Dinner Cruise
Terms and conditions
- Offer valid only over 30/04/19 – 31/05/19.
- Half price offer can only be claimed for the Sunset Dinner Cruise on Hamilton Island when the customer purchases another Explore Group Australia experience at full price.
- Promotion can be claimed online and instore with the promo code: HALFPRICEDINNER
- Not to be used in conjunction with any other offer.
Airlie Beach Friends of Explore Locals Offer
Terms and Conditions
- Offer valid for travel until and including 31st May 2019
- Offer only available ex Airlie Beach on the Snorkel the GBR experience
- The Friends of Explore discount is only available to residents of the Whitsunday Times circulation catchment which includes the following postcodes: 4802, 4801, 4799, 4800, 4805, 4802, 4800, 4711, 4803.
- You must book in advance, and there may not be space available on your chosen travel date. We will make best efforts to accommodate your travel request.
- Existing ‘Friends of Explore’ can book this offer.
- To claim this offer, first you must sign up as a 'Friends of Explore' member, and then make your booking directly with Explore.
- Proof of address must be presented to claim this offer.
- Limited availability for "Friends of Explore" members at this special introductory price each day. Price of $75 incl GST is the price for both adult or child fare and includes reef tax of $6.50. Children must be over 5 years of age to partake in snorkelling tour.
- Explore Group terms and conditions apply to all bookings and can be found at exploregroup.com.au/en/about-us/terms-and-conditions-australia/.