Whitsunday Explorer Terms & Conditions


  • Full payment must be made at the time of booking.



  • Prices are subject to change without notice.
  • All prices stated are in Australian Dollars and include 10% Goods and Services Tax.



  • Bookings are fully refundable if cancelled 14 days or more before departure.
  • Bookings are non-refundable if cancelled within 14 days of departure or in the event of a no show.
  • If the operator cancels the departure and an alternative date cannot be arranged, bookings will be fully refunded.
  • Explore Group reserves the right to alter proposed routes or cancel any departure in the interest of passenger safety and/or comfort.
  • All departures are subject to minimum numbers, sea and weather conditions and Explore Group reserves the right to cancel departures in the event that requirements are not met.



  • Passengers must always follow instructions of the crew members of the vessel
  • Passengers must take all reasonable precautions for their own safely and the safety of any person/s in their care.
  • We observe Host Responsibility on all our vessels and locations and reserve the right to refuse any passenger who appears intoxicated. BYO Alcohol is not permitted on board.
  • Guests participating in water activities from the swim platform should be confident swimming in the open water. Water activities will be available under the supervision of crew only and not available during twilight hours and at night, or after consuming alcohol. Stinger suits will be supplied for water activities when required
  • Children remain the responsibility of parents or guardians for the duration of the cruise and must be supervised.



  • During our cruise, it may be necessary to change the proposed itinerary and activities due to weather and sea conditions. Your crew will keep you fully informed along the way and will always ensure that your journey is as comfortable and enjoyable as possible we go.
  • Some activities are not recommended for people who are pregnant or have certain medical conditions, please consult with Explore Group prior to departure.
  • To the extent permitted by law, Explore Group hold no liability for damage to you or your property.
  • To the extent permitted by law, Explore Group hold no liability for disruption to your travel plans. We recommend our guests hold a comprehensive travel insurance policy in case of any unexpected changes in their travel plans that may incur a cancellation fee